GENERAL TERMS AND CONDITIONS OF SALE

1. Scope of application
1.1 These Conditions of Sale (General Conditions) of Corsino Corsini S.r.l. (the "Seller") regulate the offer and sale to the consumer or professional (hereinafter referred to as the "Customer") of products for sale at the Seller's online shop on the website www.caffecorsini.com (hereinafter referred to as the "Site") owned by Corsino Corsini S. r.l. (P.I. 00087060513, a company with registered office in Via del Sembolino 62-64, 52041, Badia al Pino - Ar - contact details: customercare@caffecorsini.com) and are formulated and provided in compliance with the provisions of the so-called "Consumer Code" (Legislative Decree no. 206/2005) and of the applicable legislation on e-commerce.
1.2 For the purposes of these General Terms and Conditions, "consumer" shall mean any natural person who concludes a legal transaction for purposes that are outside the scope of his or her commercial or independent professional activity. Professional" shall mean any natural person or legal entity or partnership with legal personality that, in concluding a legal transaction, acts for purposes that fall within its commercial or autonomous professional activity.
1.3 The Customer is aware that by purchasing through the Site using his or her VAT number, he or she automatically qualifies as a Professional and, therefore, is aware that, in this capacity, the provisions of the Consumer Code provided for the exclusive protection of Consumers will not be applicable to him or her.
1.4 The parties to the Contract of Sale are the Customer and the Vendor. The latter may make use of other parties for the management of certain stages of the sale (such as shipping).
1.5 These Conditions of Sale do not regulate the provision of services or the sale of products by parties other than the Seller that may be present on the Site through links, banners or other hypertext links. The Vendor is therefore not responsible for the provision of services by such parties or for the conclusion of e-commerce transactions between users of the Site and third parties.
1.6 The Vendor reserves the right to vary the contents of these Terms and Conditions of Sale, highlighting this on the Site. The Customer is therefore invited to consult the Site periodically to check for any updates or changes. Any changes will be effective only after their publication on the Site.
1.7 The Conditions of Sale applicable to a purchase shall always be those in force at the time the relevant order is placed.

2. Commercial policy
2.1 The products sold on the online shop of the Site are intended exclusively for the Country in which the order is placed; therefore, in the event the Customer decides to place the product in a different Country, he/she shall be considered the sole party responsible for placing the product and consequently he/she shall have to comply with the regulations and restrictions applicable to both exportation and importation to other Countries. The Seller hereby disclaims all liability in this respect.
2.2 Through the Site the Seller undertakes to offer its products for sale on the Italian territory, including islands, as well as to European Union Countries, Switzerland and the United Kingdom. The Seller specifies that with reference to purchase orders coming from and/or destined to be delivered in the UK, the same will be accepted and processed by the same only if the final amount of the goods subject of the order exceeds 135 pounds; it will therefore not be possible to carry out and obtain the processing of orders (even if mistakenly received by the Seller) for amounts lower than that indicated. In any event, should a request be made to ship an order to a country where, at a given time, the same is not possible, the Customer shall be promptly informed as provided for in point 4.5 below.
2.3 On the site, services are provided in Italian and English.

3. Registration for online access to the Site
3.1 The Customer may proceed with the purchase of products through the Site through the dedicated sections of the Site. The Customer may proceed with the purchase either after registering on the Site, thus creating a personal Account, or without registration, thus proceeding with the purchase as a "Guest".
3.2 By registering on the Site, the Customer (for these purposes also referred to as "Registered User") can create an Account through the "Register" button in the "Login" section at the top right of the Home page or through the "Create your Account" section, which is accessed after selecting a product for purchase on the site. To register, you must read the Privacy Policy and consent to the processing of your personal data. Registration is free of charge and does not bind you to purchase products. Registration is carried out by filling out a form in which you must indicate your name, surname, a valid e-mail address and a password (hereinafter the "Registration Credentials") and is confirmed by e-mail sent to the address provided at the time of registration. Through the created Account the Registered User can know his personal position as well as his order history.
3.3 The Registration Credentials are strictly personal and may be used exclusively by the Registered User, who is responsible for their preservation and may not transfer them, for any reason, to third parties. The Registered User is obliged to promptly inform the Seller in case of suspected undue use of the same. The Registered User may change his password and the data previously entered at any time by accessing the reserved area.
3.4 The Registered User guarantees that the Registration Credentials provided during the registration procedure on the Site are complete, correct and true. The Registered User undertakes to indemnify the Seller against any indemnity obligation or sanction deriving from and/or in any way connected to the violation on his part of the Site registration rules. The Registered User is exclusively responsible for access to the Site by means of the Registration Credentials referred to him/her and is directly liable for any damage or prejudice caused to the Seller or to third parties by improper use, loss, undue appropriation by others or by the failure to protect adequate secrecy of his/her Registration Credentials. All transactions carried out using the Registration Credentials are deemed to have been carried out by the Registered User to whom they relate.
3.5 The Seller reserves the right to refuse, at its sole discretion, to register a Customer on the Site. It also reserves the right not to accept orders, from whoever they come from, that are abnormal in relation to the quantity of products purchased or the frequency of purchases made on the Site.

4. Conclusion of Contract and Purchase Procedure
4.1 The product descriptions in the Seller's online shop constitute binding offers for the Seller, subject to Sections 2.2, 4.5 and 4.6.
4.2 The Customer shall accept the offer by filling in the order form in the Seller's online shop. In this case, after entering the required data and validating the payment data (by means of the "Pay now" button), at the end of the purchase procedure the Customer, by clicking on the purchase button ("Pay now"), legally and bindingly accepts the contractual offer in relation to the goods in his virtual shopping cart. By clicking on the "Pay now" button, the Customer declares that he has read and understood the general terms and conditions of the contract and, by proceeding with the purchase, accepts them.
4.3 Prior to the binding transmission of the online order form, the Customer may correct his data at any time by means of the normal functions therein. Furthermore, before the binding transmission of the order by clicking on the "Pay now" button, all data will be displayed in a confirmation window, where they can still be changed using the normal mouse and keyboard functions.
4.3 Prior to the binding transmission of the online order form, the customer may correct his data at any time using the normal functions therein. Furthermore, before the binding transmission of the order by clicking on the "Pay now" button, all data will be displayed in a confirmation window, where they can still be changed using the normal mouse and keyboard functions.
4.4 Without prejudice to point 2.2, to the provisions of points 4.5 and 4.6 below, the purchase agreement shall be deemed to be concluded between the parties when the Seller receives, by electronic means, the order form filled in and confirmed by the Customer, subject, however, to the necessary verification of the correctness of the order data and the regularity of the payment in accordance with the provisions of point 5 below.
4.5 The Seller reserves the right not to process the purchase order if the order, or the data therein, are incomplete or incorrect, , if an order is mistakenly received in deviation from the provisions of Article 2.2. or if payment is not received in the time and manner indicated in point 5 below. In addition, the Seller reserves the right not to process the purchase order in the event that, for contingent reasons of force majeure, business organisation or related to shipping services, the goods ordered cannot be delivered to the country indicated as the destination of the order shipment. In such cases, the Seller shall promptly inform the Customer, at the e-mail address indicated by the same, that the contract is not concluded and that the Seller has not carried out the purchase order specifying the reasons thereof. In such cases, the Seller shall also refund the Customer, in the manner set forth in paragraph 4.6 below, any sums already paid by the latter.
4.6 On each product sheet it is indicated whether the product is no longer available for sale. However, if, for any reason, the Customer should proceed with the purchase of one or more products for which the relative unavailability is not indicated on the Site, the Seller shall inform the Customer promptly, and in any case no later than 10 (ten) working days from the day following the day on which the order was transmitted, and the purchase order shall be cancelled. In this case, any sums already paid by the Customer (including contributions to order processing costs and shipping costs) shall be fully refunded by the Seller. The amount of the refund shall be communicated by e-mail and promptly credited to the same means of payment used by the Customer for the purchase or, if the Customer expressly requests it, by bank transfer, and the contract shall be considered terminated between the parties. The Seller declines all responsibility for any delays in crediting, whether they depend on the bank or the type of credit card used for payment. In any case, the value date of the re-credited amount shall be the same as that of the debit.
4.7 Upon sending the order form, the Customer receives an automatic e-mail confirming receipt thereof. Subsequently, unless he/she receives an e-mail with the communication referred to in 4.5. and 4.6. above, he/she shall receive an e-mail definitively confirming the order and its shipment, with an indication of the tracking link to follow it. The Customer shall also receive an e-mail confirming that the shipment has been delivered.

5. Prices and Payment Conditions
5.1 Unless otherwise indicated by the Seller in the product description, the prices indicated in the sheet of each product are final prices and inclusive of applicable taxes in accordance with the law, with the exclusion of shipping costs, which will be indicated separately when filling out the order form. It is specified that shipping costs do not include any customs charges and local taxes, which remain the sole responsibility of the Customer.
5.2 For deliveries, shipping costs vary according to weight, country and destination address and, therefore, they will be calculated automatically by the system when the delivery address is entered when filling out the order form. Shipping costs are therefore indicated in their amount before the order is sent. Within the "Shopping Cart" area related to the purchase, it is possible to proceed with a prior verification of the shipping costs through the dedicated tool. For purchases in which the value of the goods (understood as the value of the products purchased alone) exceeds, net of any discounts applied, the amount of € 49.90, shipping is free within the Italian territory only, except for temporary further special promotions.
5.3 In any case, the final price, with the precise amount of the shipping costs, is displayed in the final phase of the purchase operations before the Customer activates the "Pay now" button. The Customer is therefore obliged to check the amount of the total cost he/she will pay before submitting the relevant order form.
5.4 For the payment of the purchased products the Customer has the following methods available, illustrated in the "Payment Type" section: Pay Pal, Credit Card, Bank Transfer in Advance, Shopify Payments.
5.5 In the case of payment by Bank Transfer in Advance, the order will be processed only after the Seller has received confirmation from the Bank that the order has been credited. Payment shall in any case be made within 72 hours from the time the order is placed. Once this deadline has passed, the order will be automatically cancelled. The reason for the bank transfer must necessarily state the order number, order date and the customer's first and last name. The availability of the products shall be assessed at the time of the credit transfer.
5.6 For payment by credit card (payment contextual to the conclusion of the transmission of the order form), the bank of reference will authorise the debiting of the amount relative to the purchase made. In the event that the Seller is unable, for the reasons set out in points 4.5 and 4.6, to process the order, the same shall request the cancellation of the transaction and the reversal of the amount committed. The time of release depends exclusively on the banking system. Once the transaction has been cancelled, neither the Seller nor the parties appointed by the latter to manage the payment phase may in any way be held liable for delays and/or damages caused by the banking system. At no time during the credit card purchase procedure may the Seller become aware of any personal information relating to the credit card holder, since the information is transmitted directly to the site of the bank handling the transaction, which is a protected site. The financial information (for example, the credit/debit card number or the date of its expiry) will in fact be forwarded, via encrypted protocol, to the banks that provide the relevant remote electronic payment services, without third parties being able, in any way, to access it.
Moreover, this information will never be used by the Seller or by the parties appointed by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any returns of products, following the Customer's exercise of the right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud through the Site. Payment will be handled through the Shopify Payments gateway under the terms of use available at https://help.shopify.com/en/manual/payments/shopify-payments. Payments made by means of Shopify Payments (information on the terms and conditions of this service can be found by consulting the following link https://shop.app/terms-of-service) and Google Pay (information on the terms and conditions of this service can be found by consulting the following link https://support.google.com/googlepay/answer/11577023?visit_id=638337418389275185-226969911&p=about_pay_eea&rd=2) are also handled by Shopify Payments.
5.7 In the event of payment by Pay Pal, payment shall be handled by the service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, under the PayPal terms and conditions of use available at https://www.paypal.com/it/webapps/mpp/ua/legalhub-full?locale.x=it_IT. In this case, the Customer's financial data will also be handled directly by PayPal for any reimbursement operations.
5.8 Before completing the order, the Customer may request the issuance of a tax invoice by checking the appropriate box during the purchase process. It shall not be possible to request the issue of an invoice once the procedure has been completed and the order form has been sent.

6. Delivery and Shipping Conditions
6.1 The goods are shipped by forwarding agent to the address indicated by the Customer. The order is processed taking into consideration the shipping address indicated. The Customer is therefore responsible for the correct indication and identification of the delivery address and the Seller shall not be liable in the event that the products cannot be delivered on time due to the incorrect indication of the address or due to the lack of presence at the same of the person in charge of collection. Pick-up by the Customer is not envisaged.
6.2 In the event that the courier in charge sends the goods back to the Seller due to impossibility of delivery to the Customer, the costs of the unsuccessful shipment shall be borne by the Customer, unless the Customer has exercised the right of withdrawal as set forth in point 9 for the case in which the impossibility of delivery is not attributable to the Customer.
6.3 Delivery times for ordered products vary depending on the product purchased. In particular, for the purchase of coffee, in order to guarantee the freshness of the product, the Seller does not keep the product stored in the warehouse but grinds it and packages it close to its sale. It may therefore happen that the product ordered must be specially ground and packaged. The Seller shall therefore do everything possible to allow delivery of the goods:- within the national territory in 2-5 working days from receipt of the order, undertaking in any case to deliver it, unless prevented by unforeseeable circumstances or force majeure, no later than 10 (ten) working days from said receipt of the order.
The Seller informs the Customer that for shipments destined to Sicily, Calabria and Sardinia, delivery may require an additional day;- outside the Italian territory, in 4-9 working days from receipt of the order and, in any case, and unless prevented by unforeseeable circumstances or force majeure, delivery no later than 20 (twenty) working days from said receipt of the order. The delivery date shall be understood to be the date of the first delivery attempt. Any delays caused by the impossibility of delivery due to the absence of the addressee, due to incorrect indication of the delivery address, or due to circumstances determined by the public or customs authorities, or due to unforeseeable circumstances or force majeure shall therefore not be attributable to the Seller.6.4 The risks of loss and deterioration of the goods shall be transferred to the customer at the time of delivery, or, in the case of transfer of the goods from one place to another, to the carrier at the time of delivery.

7. Receipt and verification of goods
7.1 Upon delivery of the goods, the Customer is obliged to check the quality and condition of the products, and in particular: - that the products correspond to those ordered - that the number of packages delivered corresponds to that indicated in the transport document - that the packaging is intact and not altered, including the closing tapes. In the event of anomalies, tampering, breakage and/or missing products, the Customer shall withdraw the goods with express reservation of control of the contents, with wording to be affixed to the delivery document received from the courier and specification of the reasons, promptly informing the Seller by e-mail at customercare@caffecorsini.com.
7.2 It is possible to track the status of any shipment online either through the link sent by e-mail upon confirmation of shipment, or through the tracking system present on the Site in the "Track your order" area by entering the e-mail address with which the order was placed and the order number. Registered Users can also check the status of the shipment through their Reserved Area.

8. Legal guarantee of conformity and after-sales service
8.1 Unless the Customer's national legislation does not provide for mandatory more favourable conditions, in accordance with the provisions of articles 128-135-septies of the Consumer Code (Legislative Decree no. 206/2005), applicable only to the Customer that is a Consumer, the products purchased on the Site are covered by the legal guarantee for a period of two years from the date of delivery. During this period, the Customer may therefore assert all the rights and remedies due to the Consumer in application of the provisions of the aforementioned Consumer Code, including the right to restoration free of charge by means of repair or replacement and, alternatively, the other remedies provided for by Article 135-bis of the same Consumer Code.
In the event that the Consumer-Customer believes that the purchased goods have defects (meaning a significant limitation or reduction in the product's suitability for use in accordance with Article 129 of the Consumer Code), he must first send a communication to the e-mail address customercare@caffecorsini.com representing the situation and attaching the documentation proving the purchase of the product and the reasons for the complaint. Also excluded from the scope of application of the Legal Warranty is any damage resulting from use of the product that does not comply with its intended purpose and/or with the provisions of the technical documentation attached to the product, if any, or in the instructions for use relating to the same. The defective product, if still covered by the warranty, must be sent back to the address Corsino Corsini s.r.l., via del Sembolino, 62-64, 52041, Badia al Pino (AR), together with the documentation certifying the purchase and the date of delivery.
8.2 The coffee machines marketed by the Seller are guaranteed directly by the manufacturer pursuant to the Consumer Code (Legislative Decree no. 206/2005 and subsequent updates/supplements) and in accordance with the terms and conditions on the packaging of the machines.8 .3 For any need relating to the goods purchased, the Customer may contact the Customer Service at customercare@caffecorsini.com.8.4. To the Professional Customer, to whom the provisions of the Consumer Code do not apply, the warranties for defects in the goods sold, the warranty for defects in promised and essential qualities and the other warranties provided for by the Civil Code shall apply with the relevant terms, forfeitures and limitations.

9. Right of Withdrawal
9.1 Unless the Customer's national legislation does not provide for more favourable mandatory conditions, pursuant to Article 52 of Legislative Decree No. 206/2005, the Customer having the status of Consumer may withdraw from the Conditions and therefore from the purchase contract for any reason whatsoever, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products. In order to exercise the right of withdrawal, the Customer must inform the Seller by sending a communication to the following address (email customercare@caffecorsini.com) of his decision to withdraw from this contract by means of an explicit declaration. To this end, the Consumer-Customer shall simply send, from the e-mail address associated with the order placed, an e-mail to customercare@caffecorsini.com (indicating in the subject line: "Return order no. ___________") in which the following necessary information is indicated:- name, surname and address of the Consumer;- order number;- date of receipt of the goods;- the express declaration of wishing to exercise the right of withdrawal with reference to the order number indicated in the communication. In order to comply with the withdrawal period, it shall be sufficient for the Customer to send the communication for the exercise of the right of withdrawal before the expiry of the relevant period.
9.2 Effects of Withdrawal. The withdrawing Customer has the right to obtain reimbursement of the payments he has made in favour of the Seller, including any shipping costs paid. The reimbursement shall take place without undue delay and in any event no later than 14 days from the day on which the Seller was informed of the Customer's decision to withdraw from this contract. Such reimbursement shall be made using the same means of payment used by the Customer for the initial transaction, unless the Customer has expressly requested otherwise; in any event, the Customer shall bear no costs as a consequence of such reimbursement. The refund may be suspended until receipt of the goods. The Customer is requested to send the goods back to the Seller at the address Corsino Corsini s.r.l., via del Sembolino, 62-64, 52041, Badia al Pino (AR), without undue delay and in any case within 14 days from the day of the communication of withdrawal from this contract. The deadline shall be deemed to have been met if the Customer returns the goods before the expiry of the 14-day period. The direct costs of returning the goods shall be borne by the Customer. The goods must be returned intact, complete with all parts and in their original packaging (envelopes and wrappings).
9.3 The Customer shall forfeit the right of withdrawal in the event that the Seller ascertains that:- the returned product and/or its accessories, and/or its packaging are not intact;- the product is missing its outer packaging and/or its original inner packaging;- the product is missing its components and/or accessories;- the product is missing its quality seal or its essential and qualitative characteristics have been altered. In the event of forfeiture of the right of withdrawal, the Seller shall return the purchased product to the sender, charging the sender with the shipping costs and, if already refunded, the price of the product.
9.4 The right of withdrawal is expressly excluded if the Customer does not qualify as a Consumer under the Consumer Code.

10. Complaints and Information Request and Contact
10.1 Any complaint or request for information may be addressed to the Seller at the following e-mail address, specifying in the subject line of the e-mail whether it concerns a complaint relating to the product, delivery of the product, payments, refunds, technical problems of the site or other.

11. Ownership of Content
11.1 All contents made available by the Seller through the Site, including trademarks, signs, expressions, texts, domain names, software systems used in connection with the Site and the Services are the exclusive property of the Seller and its possible assignors. Therefore, unless otherwise provided for by mandatory provisions of law, it is forbidden to modify, alter, distribute, disseminate and copy the contents present or made available through the Site without the express authorisation of the Seller. Any unauthorised use shall be considered a serious breach of the laws protecting the Seller's copyright and intellectual property rights and shall be prosecuted in accordance with the law.

12. Privacy policy
12.1 The Customer's personal data collected when sending the purchase order will be processed by the Seller for the sole purpose of satisfying the Customer's express requests, in compliance with EU Regulation 2016/679 and the privacy policy on the Site. Any further processing will be carried out only with the express consent of the Customer.

13. Applicable Law and Jurisdiction
13.1 The contract of sale referred to in these General Conditions and its execution shall be governed by Italian law, unless the provisions that may be more favourable envisaged by the law of the country in which the Consumer has his habitual residence are applicable to the Customer who is a Consumer, by mandatory provision of law, with the exclusion, however, of the Vienna Convention on the International Sale of Goods.
13.2 For any dispute relating to this Contract, the Court of Florence shall have exclusive jurisdiction, unless the Customer is a Consumer pursuant to the Consumer Code; in the latter case, in fact, the Customer may take action before the competent authority of the Court of his residence.

14. Alternative Dispute Resolution
14.1 The European consumer Customer is hereby informed that the European Commission has established an online platform for alternative dispute resolution that provides an out-of-court method for resolving any disputes relating to or arising from online sales and service contracts. Accordingly, if the customer is a European consumer, he/she may use this platform to resolve any dispute arising from the online contract concluded with The Seller. The platform is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT. We are available for any questions via the email address customercare@caffecorsini.com.